Analyst Customer Routing
Job Description
Who We AreGildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPROâ¢, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com . The opportunity The Customer Routing Analyst is required to support all routing and customer compliance for Retail. The position sits within the Planning and Scheduling Department, reporting directly to the Manager, Customer Routing.The roleAssist in supporting major accounts (i.e., contact accounts regarding delayed carrier pickups, communicate with sales regarding routing issues, etc.)Adhere to customer specific routing guides to ensure compliance by routing and distribution teams for assigned accounts. Work with internal teams to prioritize receipt of product given account specific routing requirements, considering processing and order timing.Maintain routing table updates and ongoing maintenance.Organize and maintain current vendor routing guides. Assist DC Logistics Clerks to handle certain customer specific requirements during and after the shipment has been processed.Route and communicate via certain customer specific routing portals.Follow up and assist in troubleshooting shipping iss