Customer Lifecycle Automation Manager @CXT Software
Job Description
Do you enjoy building systems that scale customer engagement, reduce manual work, and turn data into action? Are you motivated by creating structured, automated customer journeys that drive retention and expansion without requiring human intervention? Do you thrive in ambiguous environments where you can define lifecycle programs, triggers, and automation logic from the ground up?
CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success.
We're scaling our Account Management function into a disciplined, data-driven revenue engine. While our Account Managers focus on high-value customer relationships, a significant portion of our customer base requires a scaled, automated approach. This role is responsible for building that system.
As our Customer Lifecycle Automation Manager, you will design and operate lifecycle automation programs across onboarding, adoption, renewal, and expansion, ensuring customers receive consistent value while reducing manual effort across the team. You will own the scaled customer engagement model for our Tier 3â4 customers, where automation replaces manual account management. You'll build customer health scoring frameworks, define trigger-based signals for identifying churn risk and expansion opportunities, and partner with Product and Engineering to integrate product usage data into lifecycle programs.
If you enjoy building systems and workflows more than managing individual accounts, think in terms of scale and automation, and are energized by improving efficiency and eliminating manual work, this is the role for you.
Resposnibilities
*Design and implement lifecycle programs across onboarding, adoption, renewal, and churn ri