Graduate Business Operations Associate
Job Description
About UsBezos.ai is a Fulfilment-as-a-Service (FaaS) platform. Online sellers connect their sales channels (Amazon, eBay, Shopify) and we orchestrate the rest: routing orders to a global network of warehouse and carrier partners, tracking every parcel to the customer's door, and giving sellers one clean view of their entire supply chain. We are a small, fast-moving, AI-native team that is almost doubling our business in 2026. Operations is the engine room, and this is where you learn how a real logistics platform runs: fast, with real ownership from day one.Your MissionBe the dependable engine of the ops team. You'll keep orders flowing - spotting and resolving the ones that get stuck or go missing - answer seller and operational queries, run our operational checks, and help build the AI skills and automations that take the repetitive work off everyone's plate. You'll learn the whole order journey end-to-end and, within months, start figuring things out on your own.Core PillarsKeep the flow clean: Run the daily cross-system checks; spot orders that are missing, stuck or mismatched, and resolve or escalate themSupport sellers & partners: Answer operational tickets, run checkers, and create/send invoices accurately and on timeLearn to build: Use Claude to build skills and automations that remove repetitive work, starting with the recruitment exercise and growing from thereImprove as you go: Drive incremental improvements to the tools and processes you touch every dayWhat You'll Achieve In Your First 90 DaysRun the daily cross-system reconciliation reliably and clear order exceptions in your queueAnswer operational tickets within SLA and run the Bezos checkers independentlyBuild your first working Claude skill or small automation that saves the team timeDeliver clean, on-time work on a team project and start figuring out open-ended tasks with less hand-holdingRequirementsWhat we're looking for (non-negotiables)Numerate & analytical. A degree (or clearly demonst